Privacy policy
Privacy Policy
We at BrainCore Solutions GmbH (hereinafter referred to as "we", "us", or "absentify") are committed to protecting your personal data and ensuring transparency in how we collect, process, and use it. This privacy policy applies to the use of our website https://absentify.com and our SaaS application absentify.
1. General Information
Who is responsible for data processing?
BrainCore Solutions GmbH
Panoramaweg 1
8274 Tägerwilen, Switzerland
Phone: +49 251 9811573777
Email: support@absentify.com
Our representative in the EU under Art. 27 GDPR:
MPH-GL GmbH
Reichenaustrasse 11a
78467 Konstanz, Germany
Our Data Protection Officer:
BrainCore Solutions GmbH – Data Protection Officer
Email: privacy@absentify.com
2. Data Collection and Processing
We collect and process your data in the following ways:
- Information you provide: e.g., through forms, emails, registrations, and support messages.
- Technical data collected automatically: such as browser type, operating system, IP address, time of access.
- Via Microsoft Login: If you register using your Microsoft account, we receive basic profile data like your name and email address.
- Usage data: During your use of absentify, we may collect interaction data for support and product improvement purposes.
3. Purpose and Legal Basis of Processing
We process your data for the following purposes and based on the following legal grounds:
Purpose Legal Basis Providing access to the application Art. 6(1)(b) GDPR Ensuring functionality and security Art. 6(1)(f) GDPR Support and customer service Art. 6(1)(f) GDPR Newsletter (with consent) Art. 6(1)(a) GDPR Analytics and product improvements Art. 6(1)(f) GDPR
You can withdraw your consent at any time with effect for the future.
4. Subprocessors and Hosting
We only work with subprocessors located within the EU or in countries recognized by the EU as offering an adequate level of data protection.
Current subprocessors:
Provider Purpose Location Microsoft Azure Hosting, emails, and databases Ireland & Denmark Sendinblue GmbH Email newsletter and marketing Berlin, Germany Paddle.com Market Ltd. Payment and contract processing (only for subscriptions) London, UK Crisp IM S.A.S. Customer support (live chat/helpdesk) Nantes, France PostHog GmbH Product analytics Berlin, Germany
All subprocessors operate under Data Processing Agreements (DPAs) in compliance with GDPR. You can find an up-to-date list at:
https://absentify.com/en/subprocessors
5. International Data Transfers
All personal data is processed within the EU or in countries with adequate data protection decisions (e.g., UK). However, in some technical cases – such as when using global content delivery networks (CDNs) or embedded services – your data may be transmitted to countries outside the EU.
In such cases, we ensure that appropriate safeguards are in place, such as:
- Standard Contractual Clauses (SCCs)
- Technical and organizational security measures
- Minimal and purpose-limited data transfer
You may request a copy of these safeguards at privacy@absentify.com.
6. Your Rights under the GDPR
You have the following rights regarding your personal data:
- Right to access (Art. 15 GDPR)
- Right to rectification (Art. 16 GDPR)
- Right to erasure (Art. 17 GDPR)
- Right to restriction of processing (Art. 18 GDPR)
- Right to data portability (Art. 20 GDPR)
- Right to object (Art. 21 GDPR)
- Right to lodge a complaint with a supervisory authority
To exercise your rights, contact us at privacy@absentify.com.
7. Data Retention
We retain your data only as long as necessary to fulfill the purposes for which it was collected or to meet legal requirements. Backups may be retained for a maximum of 14 days before being permanently deleted.
8. Cookies and Analytics
Our website and application use cookies for essential functionality and (if consented to) for analytics purposes. You can manage your preferences through the cookie settings or your browser.
We use:
- Technically necessary cookies (based on Art. 6(1)(f) GDPR)
- Analytics cookies (only with your consent under Art. 6(1)(a) GDPR)
Analytics may include tools like PostHog, which is fully hosted in Germany.
9. Security and Certifications
We take data protection seriously and have implemented a wide range of technical and organizational measures. Our infrastructure is ISO 27001 certified, and we continuously monitor and improve our security posture.
10. Contact and Questions
For questions or concerns regarding data protection or this privacy policy, please contact:
📧 privacy@absentify.com
📞 +49 251 9811573777