Terms and Conditions

Last updated: February 17, 2025
Please read these terms and conditions carefully before using Our Service.

Terms and Conditions (T&C) of absentify

1. Interpretation and Definitions

1.1 Interpretation

The terms capitalized in these T&C have the meanings defined below. These definitions apply regardless of whether they appear in singular or plural form.

1.2 Definitions

  • Application refers to the software "absentify", provided by the Company, which can be used on any electronic device.
  • Account refers to an individual account created to access the Service.
  • Company (also referred to as "We," "Us," or "Our") refers to BrainCore Solutions GmbH, Panoramaweg 1, 8274 Tägerwilen, Switzerland.
  • Service refers to the provision of the "absentify" application.
  • Subscription refers to the services or access to the Service offered by the Company on a subscription basis.
  • Payment Provider refers to Paddle, which acts as the Merchant of Record and processes payments for the purchase of subscriptions or other services.
  • You refers to the individual or legal entity accessing or using the Service.

2. Payments and Pricing

2.1 Payment Processing

All payments for the Service are exclusively processed through our payment provider, Paddle. Paddle acts as the Merchant of Record and is responsible for invoicing and tax processing.

By purchasing a Subscription through the Service, you agree to Paddle’s Terms and Conditions and Privacy Policy. More details can be found here: Paddle T&C.

The Company does not store or process any payment information. All transactions are securely handled by Paddle.

2.2 Price Changes

We reserve the right to change our prices at any time.

If a price change occurs, you will be notified at least 30 days in advance via email or within the Service.

If you do not agree with the price adjustment, you may cancel your Subscription before the effective date of the change and receive a pro-rata refund for the remaining period.

3. Managing Your Subscription

3.1 Billing per User

  • Billing is based on the number of users in a workspace, regardless of whether they are active, inactive, or archived.
  • The number of users is updated daily, and changes are reflected in your Subscription.
  • If users are added, billing is calculated daily until the end of the billing period or contract term.
  • If users are removed, a credit for the unused time is issued and applied to the next invoice.

3.2 Upgrading or Changing Plans

  • You can upgrade or downgrade your Subscription at any time via the settings in absentify.
  • If you downgrade, features exclusive to higher-tier plans must be deactivated beforehand.

3.3 Invoice Payments

  • Invoice payments are available only for certain subscription plans.
  • Invoices can be issued in USD, EUR, or GBP.
  • If an invoice is not paid on time, the terms in Section 3.5 apply.

3.4 Cancellation and Account Deletion

  • You may cancel your Subscription at any time. Your current plan remains active until the end of the billing cycle, after which your account will be automatically downgraded to the Free Plan.
  • You can permanently delete your account via Settings > Account Settings. This action is irreversible.
  • No refunds will be issued for payments already made.
  • Outstanding invoices must still be paid, even if the account is deleted.

3.5 Consequences of Unpaid Invoices

  • If an invoice is not paid within the due date, you will receive a payment reminder after 7 days.
  • If the invoice remains unpaid for another 14 days, your account will be suspended.
  • While suspended, you will lose access to the Service, including the Free Plan.
  • The suspension will be lifted only once the outstanding invoice is fully settled.
  • The account will not be automatically deleted, but we reserve the right to delete inactive workspaces with prior notice.

4. Data Protection, Backups, and Availability

4.1 Data Protection and GDPR Compliance

We process personal data in compliance with GDPR. More information can be found at:
📄 Privacy Policy
📄 Subprocessors
📄 DPA (Data Processing Agreement)

4.2 Data Retention and Backups

  • We create just-in-time backups and daily full encrypted backups.
  • These backups are stored for 14 days and then permanently deleted.
  • Customers are responsible for regularly exporting their data (e.g., Excel files).
  • This is particularly important before deleting users or workspaces, as data recovery is not possible.

4.3 Service Availability

  • We strive to provide high service availability but cannot guarantee uninterrupted usage.
  • Maintenance work is announced in advance, typically on Sundays.
  • No compensation will be issued for data loss or downtime.

5. Emails and Newsletter Communication

5.1 Transactional Emails

  • We send transactional emails, such as confirmations, notifications, or security-related messages.
  • These emails cannot be disabled, but some settings can be configured.

5.2 Newsletter

  • We reserve the right to send you occasional newsletters with information about absentify.
  • You can unsubscribe from newsletters at any time using the unsubscribe link included in each email.

6. Use of Customer Logo and Name

By using our Service, you agree that absentify (BrainCore Solutions GmbH) may identify you as a customer and display your company name and logo on our website and in marketing materials.

If you wish to opt out of this, you can contact us at support@absentify.com at any time.

7. Liability and Final Provisions

  • We are not liable for any damages resulting from the use or unavailability of the Service.
  • We do not guarantee a flawless or uninterrupted experience.
  • Changes to these T&C will be announced at least 30 days in advance. If you disagree, you can cancel your Subscription and receive a pro-rata refund.
  • These T&C are governed by Swiss law, and any disputes will be settled in Switzerland.

8. Contact

📧 Email: support@absentify.com
📖 Support Documentation: https://absentify.com/docs