The Upgrade section under Settings allows you to adjust your subscription plan according to your organization’s needs. You can upgrade to unlock additional features or downgrade if your requirements change.
If you’re an administrator but cannot see the Upgrade section, it’s likely that you do not have the appropriate billing access rights. Please contact your workspace administrator with billing permissions to request access or to make any necessary changes.

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Managing your subscription

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Upgrade your plan

  1. Navigate to Settings > Upgrade.
  2. Review the available plans and their details on our pricing page.
  3. Select your desired plan and click the Upgrade button.
  4. You will be asked to provide your company details and address:
    • This step is optional, but it is highly recommended.
    • Make sure to provide your tax number (VAT ID). This allows our merchant Paddle to deduct taxes directly from the invoice, saving you administrative effort.
  5. In the next step, select your preferred payment method from the options provided by Paddle, such as credit card, PayPal, Apple Pay, or Google Pay.
  6. Upon successful payment, your selected plan will be activated immediately, and you can start using all its features.

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Pay by invoice

Invoice payment is available only for the following plans:
  • Essentials Plan (annual payment)
  • Plus Plan (monthly or annual payment; monthly payment is not recommended).
Follow these steps to pay by invoice:
  1. Complete the first step of the upgrade process:
    • Click the Upgrade button and provide all required company details, including your tax number (VAT ID).
    • This ensures you are correctly registered as a customer in our system.
  2. Cancel during the payment step:
    • After submitting your company details, the next step will ask for a payment method (e.g., credit card, PayPal).
    • You can cancel the process at this stage and send an email to support@absentify.com.
  3. We will prepare a draft invoice:
    • Based on the provided company details, we will create a draft invoice for your review.
    • After you approve the draft, we will issue the final invoice.
  4. Activate your plan:
    • Once the final invoice is issued, all features of your selected plan will be immediately available.
    • You will have 14 days to complete the payment.
Invoices can only be issued in the following currencies: US dollars, euros, or British pounds, as supported by Paddle.

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How does Paddle work as our merchant?

absentify uses Paddle as its merchant of record for all transactions. This means that when you make a payment, you’re purchasing from Paddle, not directly from absentify. Think of it like buying an app in the Apple App Store—your contract is with Apple, not the app developer. Similarly, Paddle handles all payments, invoices, and taxes for absentify customers worldwide. Benefits for you as a customer:
  • Paddle simplifies the tax process by automatically applying the correct VAT or sales tax for your region.
  • It ensures a smooth purchasing experience, regardless of your location.
  • For billing inquiries or support, you can always contact Paddle directly at paddle.net.
Benefits for us as a company:
  • Since absentify is headquartered in Switzerland and serves customers globally, Paddle helps us comply with international tax regulations.
  • This allows us to focus on delivering a great product while ensuring that all legal and tax obligations are met.

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Cancel your subscription or downgrade to the Free Plan

There are two options to cancel or discontinue your subscription:
  1. Switch to the Free Plan:
    • Navigate to Settings > Upgrade and manually select the Free Plan.
    • Your current plan (monthly or annual) will remain active until the end of its billing period. After that, your account will automatically revert to the Free Plan.
    • During this time, you will still have full access to your data. However, premium features will be disabled once the Free Plan becomes active.
    Switching to the Free Plan allows continued access to your data while disabling advanced features.
  2. Delete your company account:
    • If you no longer wish to use absentify, you can delete your entire company account.
    • Navigate to Settings > Account Settings > Delete Company Account.
    • This action will permanently delete all data associated with your account and automatically cancel your subscription.
    Deleting your company account is irreversible. Ensure you’ve exported any necessary data before proceeding.

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Downgrade your plan

  1. Navigate to Settings > Upgrade.
  2. Select the plan you want to downgrade to and click the Downgrade button.
  3. A list of features that are not supported in the lower plan will be displayed.
    • You must disable these features before completing the downgrade.
  4. After disabling the necessary features, confirm your selection to finalize the downgrade.
You cannot downgrade until all features exclusive to your current plan are disabled. The system will provide a detailed list of changes required.

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Frequently Asked Questions

For assistance with upgrades, downgrades, or invoice payments, contact support@absentify.com.
For billing inquiries, you can also contact Paddle directly at paddle.net.