Skip to main content
Without additional manager or administrator permissions, you can cancel only your own absence requests that have not started yet. Follow the steps below to cancel a request:
You cannot cancel your own request after it has started. See Change or cancel a past absence if this applies to your request.

​
Steps to cancel a request

1

Select the request you want to cancel

Open your calendar and select the absence request you want to cancel, such as a vacation request from March 17th to March 20th.
2

Cancel the request

In the absence request window, select the trash icon in the bottom left, then select “Cancel request”.
3

Provide a reason for cancellation

A field will appear prompting you to give a reason for the cancellation. Once you’ve entered the reason, select OK to confirm the cancellation.
Use the tooltip before entering your cancellation reason to check who will be able to see the information, especially if you have data privacy concerns.
4

Verify the cancellation

Go to the Overview page to confirm that your request has been successfully canceled. The request should no longer appear on your calendar.
All approvers, representatives, and managers associated with this request will be automatically notified once you cancel it, in accordance with their configured notification settings. This ensures that all relevant stakeholders are informed about the change.

​
Change or cancel a past absence

An absence request cannot be edited directly. To correct dates or the leave type, the incorrect request must be canceled and a new one created. Without additional manager or administrator permissions, you cannot cancel a request after it has started. If the trash icon is unavailable, contact an administrator. A department manager can cancel it instead for employees in a managed department only when Retroactive absence management by department manager is enabled for the workspace. For example, to change a past home office day to sick leave:
  1. Ask an administrator or an authorized department manager to cancel the home office request.
  2. Create a new sick leave request. You can enter it yourself if its start date is no more than 30 days in the past and is in the current fiscal year. Otherwise, ask the administrator to create it for you. An authorized department manager can create it only within the range explained on the linked page.

​
Cancel a recurring absence

When you cancel an absence that is part of a recurring series, a dialog will appear. The available options depend on whether the series already includes past dates. If the recurring absence has not started yet, you can choose:
  • Only this occurrence
    Only the selected absence will be canceled. All other occurrences in the series will remain.
  • This occurrence and all future requests
    Cancels the selected occurrence and every later occurrence in the series. Earlier occurrences remain unchanged. This option appears only when the selected occurrence has later active occurrences in the series.
  • Entire series
    All occurrences in the series will be canceled.
If the recurring absence has already started (meaning at least one date is in the past), you can choose:
  • Only this occurrence
    Only the selected absence will be canceled. All other occurrences in the series will remain.
  • This occurrence and all future requests
    Cancels the selected occurrence and every later occurrence in the series. Past occurrences before the selected date remain unchanged.
After choosing one of the options, select Continue to confirm the cancellation. To exit without making changes, select Cancel.
Cancellations cannot be undone. Make sure to double-check before confirming.

​
Example of a request that cannot be canceled

You cannot cancel requests that have already started or are fully in the past beyond the allowed options. In this case:
  • Past occurrences remain unchanged.
  • Only the available cancellation options for future dates are shown.
  • If no future dates exist, the trash icon to access the “Cancel request” option is not visible.