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As a manager, you can cancel absence requests for employees in your department. This helps you manage absences effectively and address changes in scheduling needs. Depending on your organization’s settings, you may also be able to cancel requests for past or ongoing absences.

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Cancel a future absence request

You can cancel any future absence request for employees in your department. To do this:
  1. Locate the absence request you want to cancel.
  2. Select the request to open the absence details popup.
  3. Open the ⋯ menu next to X at the top right, then select Cancel request.
  4. Provide a reason for the cancellation in the prompt.
  5. Confirm the cancellation.
Once canceled, the request will be removed from the employee’s calendar, and all relevant parties (e.g., the employee and approvers) will receive an email notification.

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Cancel past or ongoing absence request

If the Retroactive absence management by department manager setting is enabled by your workspace administrator, you can also cancel absences that:
  • Have already started, or
  • Have occurred in the past.
This is useful for correcting errors or addressing unforeseen changes. When retroactive absence management is disabled, this feature remains exclusive to administrators. To cancel a past or ongoing absence:
  1. Follow the same steps as for future requests (above).
  2. Confirm the cancellation in the prompt.
Note: Regular employees cannot cancel their own past or ongoing absences. This functionality is only available to managers (if enabled) and administrators.

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Cancel a recurring absence request

If the absence is part of a recurring series, the available cancellation options depend on whether the request has already started and whether retroactive absence management is enabled in your workspace. To cancel a recurring request:
  1. Open the calendar and select the absence you want to cancel.
  2. In the detail view, open the ⋯ menu next to X, then select Cancel request to start the cancellation.
  3. A dialog will appear prompting you to choose how you want to cancel the request.

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If the series has not started yet

You will see the following options:
  • Only this occurrence – cancels just the selected date.
  • This occurrence and all future requests – cancels the selected occurrence and every later occurrence in the series. Earlier occurrences remain unchanged. This option appears when the selected occurrence has later active occurrences.
  • Entire series – cancels all occurrences in the series.

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If the series has already started (some dates are in the past)

The available options depend on your workspace settings: If retroactive absence management is disabled:
  • Only this occurrence – cancels just the selected date.
  • This occurrence and all future requests – cancels the selected occurrence and every later occurrence in the series. Past occurrences before the selected date cannot be canceled.
If retroactive absence management is enabled:
  • Only this occurrence – cancels just the selected date.
  • This occurrence and all future requests – cancels the selected occurrence and every later occurrence in the series.
  • All occurrences (including past) – cancels the entire series, including past and future dates.
  1. Select your preferred option and select Continue to confirm the cancellation.
Cancellations cannot be undone. Make sure to double-check before confirming.

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Change an employee request

You can change a pending or approved request for an employee in your department when the leave type allows it. Open the request details, then open the ⋯ menu next to X and select Change request. On a request that is not part of a series and has not started, you can change the dates, times, reason, and leave type. The other leave type must use the same unit as the request, days or hours. To switch between days and hours, cancel the request and create a new one. On one occurrence of a series that is waiting for approval, you can change only the reason. On an approved occurrence, you can also change the dates and times of that one day. The leave type of a series occurrence stays the same. To change it, cancel that date and create a new request. When Retroactive absence management by department manager is enabled, you can also change a request that has already started, with the same field limits. When you change dates, times, or the leave type on a pending request, approvers decide again. On an approved request, a change of dates, times, or leave type can wait for approval. While it waits, the approved request stays on the calendar and in the allowance. Changing only the reason does not ask them again. The employee and the approvers are notified. After a change, the request details and the open requests list show a Changed badge. Open Details, then select the badge or History.

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Key considerations

  • Notification emails: Any cancellation triggers an email notification to all relevant parties, including the employee and approvers.
  • Access limitations: Managers can only cancel requests for employees within their assigned departments. If you cannot cancel a request, contact your workspace administrator to verify your permissions.
  • Record keeping: Canceled requests remain logged in the system for audit purposes, with the reason for cancellation visible to authorized users.
If you need assistance or encounter issues with canceling requests, contact your workspace administrator for support.