> ## Documentation Index
> Fetch the complete documentation index at: https://absentify.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Payment processing with Paddle

> How absentify uses Paddle as the Merchant of Record for payments, invoicing, and tax handling, including refund and chargeback policies for customers.

For subscriptions purchased through absentify's self-service checkout, Paddle is the payment provider and **Merchant of Record**. Subscriptions bought through Microsoft Marketplace are managed and invoiced by Microsoft instead. See [Buy absentify through Microsoft Marketplace](https://absentify.com/docs/en/roles/hr_admins/settings/microsoft-marketplace.md). For Paddle subscriptions, Paddle is the official seller and manages payment, invoicing, and tax handling.

To give you an analogy: when you purchase an app from the Apple App Store, you are buying from Apple, not directly from the app developer. Similarly, when you purchase absentify, your transaction is processed through Paddle.

This approach ensures a seamless payment experience and provides a high level of security for both buyers and sellers. Additionally, Paddle takes care of all tax-related matters, removing any complications for us or our customers.

***

### Key payment information

#### Tax forms (W-8/W-9)

* For U.S.-based companies, Paddle provides the **W-9 form** upon request. Contact [sellers@paddle.com](mailto:sellers@paddle.com) to request it.
* For foreign companies, a **W-8 form** can also be requested directly from Paddle.

Note: Paddle does not sign individual or customized tax forms.

#### Banking details for payments (ACH/wire transfer)

Paddle provides official bank documents with details for payments in various currencies:

* [Bank Letter – GBP](https://assets.paddle.com/assets/pdf/JPM%20Verification%20-%20ROW%20GBP%20Paddle.com_Market_Limited%207798_07_24.pdf)
* [Bank Letter – EUR](https://assets.paddle.com/assets/pdf/JPM%20Verification%20-%20ROW%20EUR%20Paddle.com_Market_Limited%207803_07_24.pdf)
* [Bank Letter – USD](https://assets.paddle.com/assets/pdf/JPM%20Verification%20-%20ROW%20USD%20Paddle.com_Market_Limited%207793_07_24.pdf)
* [Bank Letter – USD (USA)](https://assets.paddle.com/assets/pdf/JPM%20Verification%20-%20USA%20USD%20Paddle.com_Inc%209155_07_24.pdf)

For payments in other currencies, wire transfers can be arranged. Please reach out to Paddle's support team to confirm details.

#### Verification of banking details

If you require verification of banking details, you can contact Paddle’s support team directly at [sellers@paddle.com](mailto:sellers@paddle.com).

#### Invoices and payment receipts

* Paddle issues all invoices on behalf of absentify.
* Each invoice includes the total amount due in the applicable currency. You can retrieve invoices or request support via [paddle.net](https://paddle.net).

***

### Additional resources from Paddle

* **Terms and conditions:**
  * [Checkout Terms](https://www.paddle.com/legal/checkout-buyer-terms)
  * [Invoicing Terms for Consumers](https://www.paddle.com/legal/invoiced-consumer-terms)
  * [Invoicing Terms for Businesses](https://www.paddle.com/legal/invoiced-business-terms)

* **Data privacy and security:**\
  Visit Paddle’s [Security Portal](https://security.paddle.com/) to explore their security practices and access full documentation.

* **Vendor information:**\
  Detailed company information can be found in the [Vendor Information Form](https://assets.paddle.com/assets/pdf/Vendor%20Information%20Form.pdf).

***

### Frequently asked questions (FAQs)

#### Do I need to sign a long-term contract?

No, you are not tied to a long-term commitment. You can choose between monthly or annual plans and cancel anytime up to one day before your next billing date. Your data can also be exported to Excel at any time.

#### How do I pay for absentify?

Paddle offers multiple payment methods, including credit cards, PayPal, Apple Pay, Google Pay, and more. For Essentials and Plus plans, invoicing is also available with annual billing.

#### How does billing work when adding or removing users?

User counts are updated nightly:

* **Added users** are charged a prorated amount.
* **Removed users** result in a credit applied to your next billing cycle.

All invoices are accessible in the absentify portal.

For further assistance, visit [Paddle Procurement](https://www.paddle.com/about/procurement) or contact us at [support@absentify.com](mailto:support@absentify.com).


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